BUSINESS & MARKETING SOLUTIONS SPECIALIST ~ Propelling Businesses to the Next Level ~ Revenue/Profit Optimization | Strategic Sales/Marketing | Business/Legal Office Consulting

“Janice revolutionized our law office's client intake process to such an extent that her percentage of conversions has never been equaled. I have known Janice for 18 years. I hired her away from the Cobb Prosecutor's office after she was named ‘Employee of the Year.'  Her dedication to me and my law practice and her tireless efforts to help me make more money are traits that cannot be taught. It is part of her personality.” William C. Head, Headlines Marketing Corporation, Atlanta, GA

“Janice leaps tall buildings in a single bound! Her involvement in my business has been a true blessing and has propelled [it's success] through her innovative and creative ideas. She is truly committed to making your business the best it can be...” Marcos Garza, Criminal Defense/DUI Attorney

Accomplished business/marketing consultant with a 15-year track record helping businesses and law firms dramatically improve visibility, productivity, and revenues/profits. Innovative change manager with a talent for analyzing processes, identifying issues, and developing marketing, operational, and technology solutions to slash overhead, motivate staff, and fuel growth. Built a strong network delivering U.S.-wide training to law firms, earning a reputation across the national legal landscape as an expert in practice development, office administration, business, and marketing.

Core Strengths & Competencies ·     Operations Management ·     Cost Containment/Reduction ·     Practice Development ·     Customer Relations/Service ·     Marketing Strategy & Execution ·     Problem Identification/Resolution ·     Online Marketing/Social Media ·     Sales Training/Team Building ·     New Business Development ·     Key Account Management ·     Law Office Administration ·    Branding/Positioning

PROFESSIONAL EXPERIENCE JaniceKnows Legal Marketing – Edmond, OK 2009-Present Business & Legal Office Consultant / Principal

“I had the pleasure and good fortune of working with Janice while I ran a national online attorney directory. Janice brought in a wealth of business and industry knowledge that proved essential in growing the business…[she] brings a positive energy that attracts good people and good things to a business, and any company fortunate enough to work with her will be much better off for the privilege. In short, Janice is great for business!” -- Dan Jaffe, former owner of DUIattormey.com Founder and manager of office and marketing solutions consulting firm serving small businesses and law firms across the U.S.

Evaluate operating, marketing, sales, and budgetary processes to identify improvement areas. Review and assess client experiences/retention, market ratio salaries, sales, branding, and SWOT theories. Deliver solutions to facilitate planning, business development, and technology implementation. Perform image consulting and assist with team building.

National Account Sales at DUIATTORNEY.com and assisted the principal in developing a solid client base as a foundational springboard for future growth and development. ·  Deliver innovation, practical advice, and hands-on business/office management services to help organizations work smarter and achieve operational growth goals. · Captured business across the U.S., building relationships with key clients from a wide range of industries, and formed a strong network of contacts with defense attorneys across the country. Legal Brand Marketing –Woodland Hills,CA

2005-2009 Office Consultant and National Account Manager

Captured business across the U.S., building relationships with key clients from a wide range of industries, and formed a strong network of contacts with defense attorneys across the country. Legal Brand Marketing –Woodland Hills,CA.  Office Consultant and National Account Manager, Legal Brand Marketing, Provided a wide range of business/office operations consulting, account management, and training services for one of the largest lead generation sites for DUI attorneys. Assisted principals in advancing core company mission to assist attorneys in expanding their business utilizing marketing tools to reach online shoppers. Delivered sales and office administration training for attorneys. Provided assistance with seminars and State Bar meetings across the U.S.  Concurrently administered four National DUI Directories and managed 150+ individual accounts. ·  Oversaw daily operations, personnel, and overall performance of a high-volume, fast-paced call center.

“I don't know anyone who knows more about what they do than Janice. A real prize to have working for you.” -- Jim Beatty, Owner, JGB Detective Agency.

1999–2005 Head, Thomas, Webb and Willis, LLC – Atlanta, GA, Office Administrator

“Janice is one of the most personable people I've ever worked with in my career. She was highly respected by all and had an awesome rapport with all clients. She was hard working, dedicated and knew what it took to get the job done. She is truly top-notch in her field!”-- Allison Valdes, Paralegal, William C. Head, Esq.

Managed office administration for Georgia's largest and nationally known DUI Defense firm, reporting to five partners. Hired and trained new personnel, created teams, developed office systems, and facilitated training and coaching. Oversaw national marketing sales accounts for three nationwide DUI networks for lead partner while simultaneously managing the DUI directory and 100+ accounts. Participated in the ongoing staffing of registered representatives. ·       Boosted productivity, improved efficiencies, and enhanced service by developing and delivering high-impact sales and training programs for leading defense firms across the U.S. -   Presented targeted training in a range of topics vital to business optimization, including practice development, office administration, organization, efficiency, sales training, and team building. ·       Recruited speakers and produced written materials supporting national seminars providing continuing legal education for attorneys. ·  Championed marketing and business development efforts; assisted with design and execution of marketing programs, trained sales reps, and provided support critical to growing programs within credit unions.

1998–1999 Cobb County District Attorney – Marietta, GA Judicial Program Specialist and Crimes Against Children Advocate

Coordinated all felony hearings such as trials, arraignments, motions, and probation revocations. Managed witness scheduling, performed fact finding for prosecutors, and established/organized prosecution files. Interacted with judges, attorneys and victims in courtroom. Attended hearings and escorted children through interviews and court proceedings. ·       Key player on crisis response unit, responding to crime scenes and making crisis visits to homes of surviving victims of crimes and/or family members. ·       Initiated a program for crime victims to meet with parole board and receive updated information regarding their offenders, oppose any early release, and record their description of the crime to board members. ·       Selected to participate in Crimes Against Children, serving as a special child advocate. ·

Received Customer Service Specialist Award, 1999. Cobb County Solicitor General Office, Victim Witness Unit – Marietta, GA

1996–1998 Judicial Coordinator

Charged with coordinating all misdemeanor court hearings involving traffic court and domestic court proceedings, interviewing witnesses, and assisting prosecutors in preparing cases for trials. ·       Assigned to special projects with Kodak to install cameras in police cars for Domestic Violence arrests. ·       Facilitated management of the Diversion program; monitored 100+ candidates and weekly success results. ·

Won Customer Service award, voted Customer Service Specialist of the Year, 1998 (of 4400 employees).

EDUCATION Savannah College of Art and Design Ÿ Graphic Arts Program, Fall 2012 Enrollment

Kennesaw State University, Michael J. Coles College of Business Ÿ Paralegal Studies